Tuesday, May 26 · 11:30 AM – 5:00 PM
Positioning & messaging, together.
Building on the April strategy, we'll refine MMGY's positioning and pressure-test the messaging pillars. By 5pm we want a working positioning direction, a point of view on creativity's role, and a refined set of pillars — plus clear next steps.
Lunch & frame the day
Settle in and get aligned on what we're trying to accomplish — and what would count as a good day.
Positioning
The core working session. We'll work toward a positioning hypothesis that resonates across both DMO and private-sector audiences and gives MMGY a defensible claim against the broader competitive set.
- The expanded competitive landscape, including the big creative shops on private-sector briefs
- Candidate positioning directions to react to and build on
- A closer look at "both sides of the booking" — what's working, what needs refinement
- Where creativity fits in the positioning story
- Landing on a working positioning hypothesis
Break
Messaging pillars
Re-visit the four pillars from the April presentation against the refined positioning and decide what stays, what evolves, and what may need to change.
Wrap up & next steps
Capture where we landed, what's still open, and who owns what.
Competitive landscape
Three things to keep in mind.
The matrix below is the full picture. Before getting into the rows, these are the patterns that should shape how we read it — and where the positioning conversation can build from.
Insight 01
Travel expertise is the floor now, not the ceiling.
Every travel-specialist competitor leads with category. Every cross-category winner leads with something else — outcomes, integration, scale. The category claim is what the market expects, not what it rewards. If travel is the floor, the lead claim has to live somewhere else.
Insight 02
Gale just won Visit California by claiming the territory MMGY wants.
A non-travel, non-creative "Business Agency" took the most prestigious DMO account in the country from a 25-year incumbent. The win wasn't about creative fame. It was about clearer outcome-language. That's the exact axis the April strategy said MMGY wanted to claim.
Insight 03
"Both sides of the booking" is the most defensible territory in the matrix.
Only MMGY has all four: deep demand-side work, deep booking-side work, global reach, and 34 years of research underneath. Shipyard has both sides — but regionally. Network agencies have global scale — but no travel depth. The combination is genuinely uncontested.
The matrix — full set
Each agency below appears with its lead positioning claim and the axis it's playing on. Click any row to expand. Use the filters to narrow the conversation.
| Agency | Lead positioning claim | Playing on | Segment | |
|---|---|---|---|---|
| MMGY | "We are travel." | Category identity | Travel integrated | |
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What they claim
An identity statement — "We are travel. Travel changes everything." Communicates passion for the category but not what a prospect gains by hiring MMGY. What's actually defensible underneath
34 years of proprietary traveler research, the only agency seeing both demand (DMO) and booking (private-sector) sides of the ecosystem at global scale, and a performance-marketing evolution that's not yet visible in the brand. Workshop tension
The category claim is the floor competitors expect, not the ceiling buyers reward. The defensible assets underneath need to do the lifting the lead claim currently can't. |
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| Miles Partnership | "Focused exclusively on travel and tourism." | Category + AI energy | DMO-focused | |
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What they claim
Pure category specialization, dialed up by visible energy around AI and destination optimization. What's new
Investment in Downs & St. Germain Research — explicitly trying to build the research credibility MMGY already has. Where they intersect MMGY
MMGY typically loses to Miles when Miles packages a simpler story. Functionally interchangeable lead claims; the difference comes down to clarity of articulation. |
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| Karsh Hagan + Madden Media | "Boldly independent creative" + "data-driven place marketing." | DMO creative + data | DMO-focused | |
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What's new (Nov 2025)
Karsh Hagan and Madden Media formed a partnership combining Karsh's Denver creative legacy with Madden's data-driven, place-based marketing — effectively a single combined entity in the DMO market. Combined roster
Colorado Tourism Office (40+ years AOR), VISIT DENVER, Denver International Airport, Inspirato, Telluride Tourism Board, Aspen Skiing Company — plus Madden's hundreds of DMO clients nationally. What it signals
The DMO middle market is consolidating its own creative + data play. Structurally what MMGY does, executed at a different price point and in a more regional footprint. |
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| BVK | "Values-based brand positioning." | A proprietary methodology | Travel integrated | |
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What they claim
Brands built around a core human value outperform those built around features — backed by research grounded in neuroscience and consumer behavior. Why this matters
The most intellectually differentiated positioning in the set. Every piece of BVK content reinforces the same thesis. A prospect who reads three BVK posts comes away knowing what makes BVK different. MMGY's content doesn't yet do that cumulative work. |
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| Love Communications | Full-service, tourism-credentialed. | Regional generalism | DMO-focused | |
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Where they compete
Salt Lake City-based, ~50 staff. Tourism portfolio includes Utah Office of Tourism, Virginia Tourism Corporation, Travel South Dakota. Pattern
Wins MMGY briefs that favor personal attention and local-market knowledge over global scale. |
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| Shipyard | "Engineering Brand Love." | Creative + data + behavior change | Big creative shop | |
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What's new
Opened a San Diego headquarters in March 2025 and now calls itself "California's agency." ~400 staff across 9 offices. Travel roster
San Diego Tourism Authority (since 2007), Mammoth Lakes Tourism, Visit Napa Valley, Visit SLO CAL — plus Visit California, until Gale won the AOR. Why they're the most-watched
The most direct, fastest-moving creative competitor in the matrix. Messaging is almost entirely outcome-language — no "we are travel" identity claims. A sharper version of what MMGY is trying to claim. |
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| BarkleyOKRP | "Big Indie." | The middle space — scale with soul | Big creative shop | |
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Scale
~700 staff across six US offices. Acquired performance shop Adlucent in May 2024 to extend Big Indie into data and performance. MissionOne Media now manages $1B+ in billings. The uncomfortable parallel
"Big Indie" is the exact structural territory MMGY described in the intake as "the valuable middle space — more integrated and accountable than networks, more durable and scalable than boutiques." BarkleyOKRP is already articulating that position publicly, without travel category depth behind it. |
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| VML | "Connected brands" — BX + CX + Commerce. | Centralization at scale | Big creative shop | |
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Scale
~26,000 people across 50+ markets. WPP-owned. Formed 2023 from Wunderman Thompson + VMLY&R. The argument they're making
CEO Jon Cook publicly redefining creativity to mean BX + CX + Commerce — not advertising. The pitch to large clients is centralization: replace your roster with one shop that has every tool in the toolkit. Where they intersect MMGY
Not on category. On scale and on the consolidation pitch. The structural threat when a private-sector CMO is told by procurement to consolidate agencies — pure media buying power and global reach. |
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| Gale | "The industry's only Business Agency." | Measurable business outcomes | Performance specialist | |
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The freshest signal
Gale just won Visit California AOR. The 25-year incumbent (Shipyard) lost. Gale isn't a creative famous-name shop and isn't a travel specialist. They're Stagwell's "Business Agency." The positioning
Explicitly rejects "integrated agency" as the label. Built on data + creative + media + technology — all anchored on measurable business outcomes. 2024 Campaign U.S. Advertising Agency of the Year. 2025 Ad Age Business Transformation Agency of the Year. Why it matters most
The Visit California win isn't a creative-fame loss. It's a loss to the exact territory MMGY's April strategy said the agency wanted to claim. The positioning hypothesis has to do more than promise outcomes — Gale already does, in travel, on the highest-profile account in the country. |
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| 72andSunny | Creative excellence + cultural relevance. | Famous creative | Big creative shop | |
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Why they're here
A creative famous-name shop worth holding in mind without overweighting. "Creative fame" is a real competitive vector but not the most pressing one across the active competitive set today. |
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| Havas, Assembly, PMG, Booyah | Data + media at network scale. | Media buying power | Performance specialist | |
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How they show up
Havas appears when the media budget gets big enough — pure buying power and global scale. Assembly and PMG show up at smaller scale. Booyah on pure performance briefs. None compete on travel category expertise; they compete on the media slice. The competitive pattern
This category is the threat MMGY can't compete with on media buying power alone. The network agencies will out-buy MMGY at scale. |
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| FINN, Black Diamond, Praytell, Sparkloft | Earned media + comms specialty. | PR-led entry points | PR specialist | |
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Why they're in the active set
These shops compete on the slice that MMGY itself calls the "tip of the spear for growth" — not background, not noise. What that means
PR-specialist losses don't just cost MMGY a PR slice. They cost the entry-point engagements that grow into integrated retainers. Front-door competition, not background. |
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Two starting hypotheses
Two ways to claim the territory.
Not finished proposals — starting points to react to. Both are defensible against the matrix. Both have weaknesses worth probing.
Direction one · the vantage point
The agency that sees the whole traveler.
MMGY is the only agency in the matrix that sees the traveler from every angle of the transaction — across DMOs, hospitality, cruise, airline — with 34 years of research underneath. The claim is about a unique vantage point nobody else can credibly replicate.
What it leans into
The depth and breadth of MMGY's existing assets. The research portfolio, the ecosystem reach, the ability to bridge DMO and private-sector audiences from one foundation.
Worth pressure-testing
Whether a vantage point — what MMGY sees — is what private-sector CMOs are hiring for, or whether they need to hear it framed as something more active.
Direction two · the mechanism
The agency that connects demand and booking.
Same underlying territory, framed as something MMGY does. DMOs create demand. Brands capture booking. Most agencies sit on one side. MMGY connects them — and through that connection, makes the work smarter on both sides.
What it leans into
An active verb a CMO can hire for. Frames the ecosystem perspective as a mechanism rather than a state of being — a way MMGY operates, not just something MMGY has.
Worth pressure-testing
Whether the mechanism is provable as something MMGY uniquely does — and whether the language carries the warmth and breadth of "the whole traveler" or sharpens it in a way that loses something.
A third path worth entertaining
Creativity-led, with travel underneath.
Every creative-led competitor in the matrix has a single-word claim — love, soul, bold, connected, business. MMGY doesn't. Worth asking the room whether MMGY wants one — and whether such a claim could carry without sacrificing what directions one and two defend.
The four pillars from April
What stays, what evolves, what changes.
These pillars anchored the April strategy. The afternoon session re-visits them against whichever positioning direction the room lands on — and decides what carries forward.
Pillar 01
We See the Whole Traveler
Nobody knows travelers like MMGY does — and nobody else can. Through 34 years of proprietary research, work spanning destinations and private-sector brands, and global teams that understand how travelers think and decide at every stage. The connective tissue that makes everything else smarter.
Pillar 02
We See Both Sides of the Booking
DMOs create demand for destinations but can't measure where the bookings land. Private-sector brands capture bookings but can't create new demand on their own. MMGY works both sides of this equation — making the work smarter on both sides.
Pillar 03
Complexity Is Our Arena
Travel marketing is getting more complex — fragmented channels, AI disruption, compressed buying cycles, expanding stakeholder groups, global reach. Most agencies position complexity as a problem they'll simplify. MMGY positions it as a terrain they're uniquely equipped to navigate.
Pillar 04
The Future of Travel Discovery
AI is reshaping how travelers find destinations and how CMOs find agencies. MMGY is already seeing ChatGPT referrals in inbound leads, and has AI-powered tools like Trailblazer and EurekA!. The agency isn't just adapting to AI — it's helping clients navigate the shift.
The session question
Which pillar becomes the lead?
Whatever positioning direction the room chooses, one or more pillars probably move closer to the lead claim. Some may stay as supporting structure. Some may need new language. The afternoon session works out which is which.